Customer Service AI prompts
Scripts, complaints, FAQ, satisfaction surveys and post-sale support. Best for support replies, escalations, and complaint handling, standardizing service quality across channels, reducing response time without sounding robotic.
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3
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Every prompt below is open. Copy it straight into ChatGPT, Claude, or Gemini.
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66 prompts match the current filters
Professional Reclame Aqui Responses Using the LEAR Framework
Response templates for the Reclame Aqui platform (Brazil's leading consumer complaint aggregator) using the Listen-Empathize-Apologize-Resolve framework, adapted for the Brazilian consumer protection context.
Best for
Improve brand reputation on Reclame Aqui by responding to complaints with speed, empathy, and resolution focus, targeting the RA1000 seal (platform's highest rating for complaint handling).
Social Media Customer Service Crisis Management Plan
Complete protocol for handling reputation crises that go viral on social media, from initial alert to image recovery.
Best for
Prepare the company to respond quickly and coordinatedly when a complaint goes viral on social media, minimizing reputation damage and turning the crisis into an opportunity.
Complaint Resolution Workflow with SLA and Tiered Compensation
Structured process for resolving complaints with compensation levels proportional to severity, aligned with consumer protection regulations.
Best for
Create a standardized resolution flow that empowers support agents to offer appropriate compensation, reducing resolution time and increasing satisfaction.
Root Cause Analysis of Recurring Customer Complaints Using 5 Whys + Ishikawa Method
Methodology to identify and eliminate root causes of the most frequent customer complaints using quality improvement tools adapted for customer service operations.
Best for
Convert recurring complaints into systemic product, process, and service improvements, reducing ticket volume at the source.
Protocol for Managing Formal Consumer Complaints in Official Agencies (Procon, Consumidor.gov.br, Small Claims Court)
Complete guide for responding to and managing formal complaints in consumer protection agencies and judicial instances in Brazil.
Best for
Prepare legal and customer service teams to handle formal complaints in Procon, Consumidor.gov.br, and Small Claims Court (Juizado Especial Cível), minimizing fines and litigation costs.
Social Listening Dashboard Setup for Brand Sentiment Monitoring
Configure a social listening system that monitors brand mentions, tracks sentiment trends, and alerts the team to emerging issues before they escalate.
Best for
Build a social listening framework that captures brand mentions across platforms, analyzes sentiment in real time, and provides actionable insights for the customer experience team.
Customer Complaint Trend Analysis with Pareto and Time Series
Analyze complaint data over time to identify trends, seasonal patterns, and the vital few issues causing the majority of customer dissatisfaction.
Best for
Transform raw complaint data into actionable insights using Pareto analysis, time series decomposition, and root cause correlation to prioritize improvement efforts.
Service Recovery Paradox: Turning Complaints into Loyalty Opportunities
Framework for leveraging service failures as opportunities to create stronger customer loyalty through exceptional recovery experiences.
Best for
Design a service recovery program that transforms complaint resolution into loyalty-building moments, capitalizing on the service recovery paradox where customers who experience excellent recovery become more loyal than those who never had a problem.
Regulatory Compliance Checklist for Customer Service in Regulated Industries
Comprehensive compliance checklist ensuring customer service operations meet regulatory requirements for financial services, healthcare, telecommunications, and other regulated sectors.
Best for
Create a compliance framework that ensures all customer service interactions, data handling, and complaint management meet industry-specific regulatory requirements, avoiding fines and legal exposure.
Complaint Root Cause for hotel Issue
Use this prompt to handle complaint root cause for hotel issue as a repeatable complaints workflow.
Best for
Professional goal: Build a scalable reclamacoes system for growth
Complaint Analysis for delivery app Trends
Use this prompt to handle complaint analysis for delivery app trends as a repeatable complaints workflow.
Best for
Professional goal: Implement a systematic reclamacoes strategy for better results
Satisfaction Recovery for e-commerce
Run satisfaction recovery for e-commerce with AI: a structured complaints prompt you can adapt to your own context.
Best for
Professional goal: Streamline the reclamacoes system for growth
Complaint Analysis for dental clinic Trends
Practical complaints prompt to work through Complaint Analysis for dental clinic Trends with AI — specific steps, not generic advice.
Best for
Professional goal: Design a data-driven reclamacoes framework for efficiency
Negative Review Response for e-commerce
Make negative review response for e-commerce repeatable: a clear complaints prompt with placeholders you fill in.
Best for
Professional goal: Enhance the reclamacoes strategy for better results
Customer Apology for bank Issue
Run customer apology for bank issue with AI: a structured complaints prompt you can adapt to your own context.
Best for
Professional goal: Streamline the reclamacoes workflow using AI tools
Customer Retention for insurance At-Risk
A ready-to-use prompt to work through Customer Retention for insurance At-Risk, built for complaints work.
Best for
Professional goal: Develop an effective reclamacoes workflow using AI tools
Negative Review Response for subscription service
Practical complaints prompt to work through Negative Review Response for subscription service with AI — specific steps, not generic advice.
Best for
Professional goal: Create a comprehensive reclamacoes framework for efficiency
Escalation Process for bank Issues
Get a strong first draft for escalation process for bank issues instead of starting from a blank page — tuned for complaints.
Best for
Professional goal: Streamline the reclamacoes strategy for better results
Complaint Handling for online SaaS Customer
Use this prompt to handle complaint handling for online SaaS customer as a repeatable complaints workflow.
Best for
Professional goal: Optimize existing reclamacoes workflow using AI tools
Negative Review Response for hotel
A focused prompt for complaints that helps you work through Negative Review Response for hotel faster and more consistently.
Best for
Professional goal: Create a comprehensive reclamacoes strategy for better results
Compensation Policy for bank Cases
Run compensation policy for bank cases with AI: a structured complaints prompt you can adapt to your own context.
Best for
Professional goal: Streamline the reclamacoes framework for efficiency
Complaint Handling for telecom Customer
Practical complaints prompt to work through Complaint Handling for telecom Customer with AI — specific steps, not generic advice.
Best for
Professional goal: Enhance the reclamacoes process with proven methods
Negative Review Response for hotel
Make negative review response for hotel repeatable: a clear complaints prompt with placeholders you fill in.
Best for
Professional goal: Build a scalable reclamacoes framework for efficiency
Customer Retention for bank At-Risk
Run customer retention for bank At-Risk with AI: a structured complaints prompt you can adapt to your own context.
Best for
Professional goal: Automate the reclamacoes strategy for better results
Satisfaction Recovery for subscription service
Run satisfaction recovery for subscription service with AI: a structured complaints prompt you can adapt to your own context.
Best for
Professional goal: Optimize existing reclamacoes approach for scale
Complaint Root Cause for dental clinic Issue
A ready-to-use prompt to work through Complaint Root Cause for dental clinic Issue, built for complaints work.
Best for
Professional goal: Transform the reclamacoes strategy for better results
Compensation Policy for delivery app Cases
A focused prompt for complaints that helps you work through Compensation Policy for delivery app Cases faster and more consistently.
Best for
Professional goal: Streamline the reclamacoes framework for efficiency
Service Recovery for telecom Customer
Practical complaints prompt to work through Service Recovery for telecom Customer with AI — specific steps, not generic advice.
Best for
Professional goal: Enhance the reclamacoes approach for scale
Negative Review Response for tech support
Turn "Negative Review Response for tech support" into a practical, copy-and-run prompt for complaints in customer service.
Best for
Professional goal: Transform the reclamacoes framework for efficiency
Customer Retention for bank At-Risk
Make customer retention for bank At-Risk repeatable: a clear complaints prompt with placeholders you fill in.
Best for
Professional goal: Enhance the reclamacoes approach for scale
Every prompt here is free. The course teaches the thinking behind them.
Copy as many prompts as you like. When you want to move from single prompts to a repeatable AI workflow, Learn AI in 30 Days walks through it, one day at a time.
Buy the course once ($15/$20 by length), or go all-access for $10/mo with a verifiable certificate.
Related categories
Explore adjacent prompt libraries that support customer service workflows.
Sales & Negotiation
Prospecting, commercial proposals, follow-up and closing deals
Copywriting
Headlines, landing pages, ads and persuasive copy that converts
Social Media
Content for Instagram, LinkedIn, TikTok, YouTube and Twitter/X
E-commerce
Product listings, conversion optimization, marketplace and post-sale for online stores
How to use Customer Service prompts well
Start with the prompt closest to your workflow, replace any placeholders with your own context, and tell the model what a good output looks like. The fastest improvement usually comes from clearer context, tighter constraints, and a more specific deliverable.
This category is especially useful for support replies, escalations, and complaint handling. Treat the prompt as the execution layer, then refine it into a reusable workflow once you know it solves a real recurring problem.