Professional Reclame Aqui Responses Using the LEAR Framework

Create response templates for Reclame Aqui using the LEAR framework (Listen-Empathize-Apologize-Resolve) for [COMPANY NAME], operating in the [INDUSTRY] sector.\\\\\\\\n\\\\\\\\n**Develop responses for the 8 most common complaint types:**\\\\\\\\n1) Delivery delay / product not received\\\\\\\\n2) Defective product / different from advertised\\\\\\\\n3) Difficulty exchanging or returning (Brazil's Consumer Protection Code Articles 18 and 26 — product defects)\\\\\\\\n4) Incorrect / duplicate charge\\\\\\\\n5) Poor service / no callback\\\\\\\\n6) Cancellation not processed (Decree 11,034/2022)\\\\\\\\n7) Misleading advertising (Consumer Protection Code Article 37)\\\\\\\\n8) Data breach / security incident\\\\\\\\n\\\\\\\\n**For each type, provide:**\\\\\\\\n- Initial public response (max 500 characters — shown in listing)\\\\\\\\n- Detailed private response (with action plan)\\\\\\\\n- Follow-up message after resolution\\\\\\\\n- Final rating request message (after resolution)\\\\\\\\n\\\\\\\\n**Mandatory rules:**\\\\\\\\n- Never deny responsibility in public response\\\\\\\\n- Always cite concrete response deadline (max 24 business hours)\\\\\\\\n- Include case owner's name\\\\\\\\n- Reference consumer rights when applicable\\\\\\\\n- Respond within [TIMEFRAME] hours (Reclame Aqui target: 24 hours)\\\\\\\\n- Tone: professional, empathetic, not submissive\\\\\\\\n\\\\\\\\n**RA1000 Metrics:**\\\\\\\\n- Response rate: >98%\\\\\\\\n- Resolution rate: >90%\\\\\\\\n- Consumer rating: >7\\\\\\\\n- Would return as customer: >70%\\\\\\\\n\\\\\\\\nCurrent Reclame Aqui rating: [RATING]. Monthly complaint volume: [NUMBER]. Primary issue: [ISSUE].