Customer Service AI prompts
Scripts, complaints, FAQ, satisfaction surveys and post-sale support. Best for support replies, escalations, and complaint handling, standardizing service quality across channels, reducing response time without sounding robotic.
388
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5
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3
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Every prompt below is open. Copy it straight into ChatGPT, Claude, or Gemini.
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Filtered prompts
67 prompts match the current filters
Find repeat support issues worth fixing at the source
A support-to-product issue table and verification plan. Start with your own evidence and finish with a reviewable next step.
Best for
Produce a support-to-product issue table and verification plan from the supplied inputs.
Professional Reclame Aqui Responses Using the LEAR Framework
Response templates for the Reclame Aqui platform (Brazil's leading consumer complaint aggregator) using the Listen-Empathize-Apologize-Resolve framework, adapted for the Brazilian consumer protection context.
Best for
Improve brand reputation on Reclame Aqui by responding to complaints with speed, empathy, and resolution focus, targeting the RA1000 seal (platform's highest rating for complaint handling).
Social Media Customer Service Crisis Management Plan
Complete protocol for handling reputation crises that go viral on social media, from initial alert to image recovery.
Best for
Prepare the company to respond quickly and coordinatedly when a complaint goes viral on social media, minimizing reputation damage and turning the crisis into an opportunity.
Complaint Resolution Workflow with SLA and Tiered Compensation
Structured process for resolving complaints with compensation levels proportional to severity, aligned with consumer protection regulations.
Best for
Create a standardized resolution flow that empowers support agents to offer appropriate compensation, reducing resolution time and increasing satisfaction.
Root Cause Analysis of Recurring Customer Complaints Using 5 Whys + Ishikawa Method
Methodology to identify and eliminate root causes of the most frequent customer complaints using quality improvement tools adapted for customer service operations.
Best for
Convert recurring complaints into systemic product, process, and service improvements, reducing ticket volume at the source.
Protocol for Managing Formal Consumer Complaints in Official Agencies (Procon, Consumidor.gov.br, Small Claims Court)
Complete guide for responding to and managing formal complaints in consumer protection agencies and judicial instances in Brazil.
Best for
Prepare legal and customer service teams to handle formal complaints in Procon, Consumidor.gov.br, and Small Claims Court (Juizado Especial Cível), minimizing fines and litigation costs.
Social Listening Dashboard Setup for Brand Sentiment Monitoring
Configure a social listening system that monitors brand mentions, tracks sentiment trends, and alerts the team to emerging issues before they escalate.
Best for
Build a social listening framework that captures brand mentions across platforms, analyzes sentiment in real time, and provides actionable insights for the customer experience team.
Customer Complaint Trend Analysis with Pareto and Time Series
Analyze complaint data over time to identify trends, seasonal patterns, and the vital few issues causing the majority of customer dissatisfaction.
Best for
Transform raw complaint data into actionable insights using Pareto analysis, time series decomposition, and root cause correlation to prioritize improvement efforts.
Service Recovery Paradox: Turning Complaints into Loyalty Opportunities
A risk/incident register and response/recovery checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Service Recovery Paradox: Turning Complaints into Loyalty Opportunities” with a risk/incident register and response/recovery checklist that can be checked against the supplied evidence.
Regulatory Compliance Checklist for Customer Service in Regulated Industries
Comprehensive compliance checklist ensuring customer service operations meet regulatory requirements for financial services, healthcare, telecommunications, and other regulated sectors.
Best for
Create a compliance framework that ensures all customer service interactions, data handling, and complaint management meet industry-specific regulatory requirements, avoiding fines and legal exposure.
Complaint Root Cause for hotel Issue
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complaint Root Cause for hotel Issue” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Complaint Analysis for delivery app Trends
An evidence table with finding, source, limitation, impact hypothesis, action and validation. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complaint Analysis for delivery app Trends” with an evidence table with finding, source, limitation, impact hypothesis, action and validation that can be checked against the supplied evidence.
Satisfaction Recovery for e-commerce
A risk/incident register and response/recovery checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Satisfaction Recovery for e-commerce” with a risk/incident register and response/recovery checklist that can be checked against the supplied evidence.
Complaint Analysis for dental clinic Trends
An evidence table with finding, source, limitation, impact hypothesis, action and validation. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complaint Analysis for dental clinic Trends” with an evidence table with finding, source, limitation, impact hypothesis, action and validation that can be checked against the supplied evidence.
Negative Review Response for e-commerce
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Negative Review Response for e-commerce” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Customer Apology for bank Issue
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Customer Apology for bank Issue” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Customer Retention for insurance At-Risk
A risk/incident register and response/recovery checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Customer Retention for insurance At-Risk” with a risk/incident register and response/recovery checklist that can be checked against the supplied evidence.
Negative Review Response for subscription service
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Negative Review Response for subscription service” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Escalation Process for bank Issues
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Escalation Process for bank Issues” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Complaint Handling for online SaaS Customer
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complaint Handling for online SaaS Customer” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Negative Review Response for hotel
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Negative Review Response for hotel” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Compensation Policy for bank Cases
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Compensation Policy for bank Cases” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Complaint Handling for telecom Customer
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complaint Handling for telecom Customer” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Negative Review Response for hotel
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Negative Review Response for hotel” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Customer Retention for bank At-Risk
A risk/incident register and response/recovery checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Customer Retention for bank At-Risk” with a risk/incident register and response/recovery checklist that can be checked against the supplied evidence.
Satisfaction Recovery for subscription service
A risk/incident register and response/recovery checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Satisfaction Recovery for subscription service” with a risk/incident register and response/recovery checklist that can be checked against the supplied evidence.
Complaint Root Cause for dental clinic Issue
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complaint Root Cause for dental clinic Issue” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Compensation Policy for delivery app Cases
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Compensation Policy for delivery app Cases” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Service Recovery for telecom Customer
A risk/incident register and response/recovery checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Service Recovery for telecom Customer” with a risk/incident register and response/recovery checklist that can be checked against the supplied evidence.
Negative Review Response for tech support
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Negative Review Response for tech support” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Every prompt here is free. The course teaches the thinking behind them.
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Related categories
Explore adjacent prompt libraries that support customer service workflows.
Sales & Negotiation
Prospecting, commercial proposals, follow-up and closing deals
Copywriting
Headlines, landing pages, ads and persuasive copy that converts
Social Media
Content for Instagram, LinkedIn, TikTok, YouTube and Twitter/X
E-commerce
Product listings, conversion optimization, marketplace and post-sale for online stores
How to use Customer Service prompts well
Start with the prompt closest to your workflow, replace any placeholders with your own context, and tell the model what a good output looks like. The fastest improvement usually comes from clearer context, tighter constraints, and a more specific deliverable.
This category is especially useful for support replies, escalations, and complaint handling. Treat the prompt as the execution layer, then refine it into a reusable workflow once you know it solves a real recurring problem.