Customer Service AI prompts
Scripts, complaints, FAQ, satisfaction surveys and post-sale support. Best for support replies, escalations, and complaint handling, standardizing service quality across channels, reducing response time without sounding robotic.
388
In this category
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Free to copy
5
Subcategories
3
Difficulty levels
Every prompt below is open. Copy it straight into ChatGPT, Claude, or Gemini.
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All prompts
388 prompts in this category
Draft a support answer from an approved policy
A customer reply and internal evidence/escalation note. Start with your own evidence and finish with a reviewable next step.
Best for
Produce a customer reply and internal evidence/escalation note from the supplied inputs.
Find repeat support issues worth fixing at the source
A support-to-product issue table and verification plan. Start with your own evidence and finish with a reviewable next step.
Best for
Produce a support-to-product issue table and verification plan from the supplied inputs.
Write a service-outage update with confirmed facts only
Three outage updates and a fact-verification checklist. Start with your own evidence and finish with a reviewable next step.
Best for
Produce three outage updates and a fact-verification checklist from the supplied inputs.
Omnichannel Support Scripts for WhatsApp, Chat, and Phone
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Omnichannel Support Scripts for WhatsApp, Chat, and Phone” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Escalation Workflow with Priority Matrix and Tier-Based SLA
Define a complete support escalation workflow with clear criteria for each tier, response times, and accountable team members.
Best for
Create a structured escalation process that eliminates bottlenecks, reduces resolution time, and ensures critical issues reach the right decision-maker quickly.
Empathy and Rapport Framework for Humanized Support
Structured empathy communication techniques to transform support interactions into memorable experiences.
Best for
Train your support team in active listening, emotional validation, and nonviolent communication techniques adapted for customer support contexts.
Objection-Handling Scripts for Retention and Cancellation
Strategic scripts for retention teams to handle the most common cancellation objections while complying with consumer protection law.
Best for
Reduce churn with retention scripts that address customers' real objections, offer concrete solutions, and respect consumer rights—no abusive practices.
Closing and Next Steps Scripts for Consultative Support
Structured scripts for professionally closing support interactions, ensuring customers leave with clear understanding of next steps and pending actions.
Best for
Standardize the closure of complex support interactions (consultative, technical, sales) with comprehension confirmation, responsibility assignment, and follow-up scheduling.
Professional Reclame Aqui Responses Using the LEAR Framework
Response templates for the Reclame Aqui platform (Brazil's leading consumer complaint aggregator) using the Listen-Empathize-Apologize-Resolve framework, adapted for the Brazilian consumer protection context.
Best for
Improve brand reputation on Reclame Aqui by responding to complaints with speed, empathy, and resolution focus, targeting the RA1000 seal (platform's highest rating for complaint handling).
Social Media Customer Service Crisis Management Plan
Complete protocol for handling reputation crises that go viral on social media, from initial alert to image recovery.
Best for
Prepare the company to respond quickly and coordinatedly when a complaint goes viral on social media, minimizing reputation damage and turning the crisis into an opportunity.
Complaint Resolution Workflow with SLA and Tiered Compensation
Structured process for resolving complaints with compensation levels proportional to severity, aligned with consumer protection regulations.
Best for
Create a standardized resolution flow that empowers support agents to offer appropriate compensation, reducing resolution time and increasing satisfaction.
Root Cause Analysis of Recurring Customer Complaints Using 5 Whys + Ishikawa Method
Methodology to identify and eliminate root causes of the most frequent customer complaints using quality improvement tools adapted for customer service operations.
Best for
Convert recurring complaints into systemic product, process, and service improvements, reducing ticket volume at the source.
Protocol for Managing Formal Consumer Complaints in Official Agencies (Procon, Consumidor.gov.br, Small Claims Court)
Complete guide for responding to and managing formal complaints in consumer protection agencies and judicial instances in Brazil.
Best for
Prepare legal and customer service teams to handle formal complaints in Procon, Consumidor.gov.br, and Small Claims Court (Juizado Especial CĂvel), minimizing fines and litigation costs.
Knowledge Base Structure for Self-Service Customer Support
Creates a complete, navigable knowledge base that allows customers to find answers without contacting a support agent.
Best for
Reduce repetitive ticket volume by at least 30% through a well-structured knowledge base with clear articles and intuitive navigation.
Training Dataset for NLU-Powered Customer Service Chatbot
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Training Dataset for NLU-Powered Customer Service Chatbot” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Interactive Decision Tree Self-Service Portal
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Interactive Decision Tree Self-Service Portal” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Existing FAQ Optimization with Search Analysis and Content Gap Assessment
Audit and optimize an existing knowledge base using search data, recurring tickets, and gap analysis.
Best for
Transform an underutilized FAQ into an efficient self-service resource by identifying missing content, outdated articles, and improvement opportunities.
Short-Video FAQ for TikTok, Reels, and YouTube Shorts
A timecoded script, shot list and claims/pronunciation/accessibility review checklist. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Short-Video FAQ for TikTok, Reels, and YouTube Shorts” with a timecoded script, shot list and claims/pronunciation/accessibility review checklist that can be checked against the supplied evidence.
NPS Program with Complete Collection, Analysis, and Action Cycle
An evidence table with finding, source, limitation, impact hypothesis, action and validation. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “NPS Program with Complete Collection, Analysis, and Action Cycle” with an evidence table with finding, source, limitation, impact hypothesis, action and validation that can be checked against the supplied evidence.
CSAT Methodology with Sector Benchmark and Improvement Plan
Implements a CSAT satisfaction survey at strategic points in the customer journey, with comparative sector analysis.
Best for
Measure customer satisfaction at specific moments along the journey (post-purchase, post-service, post-delivery) to identify friction points and delight opportunities.
Customer Effort Score (CES) Measurement to Simplify Processes
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Customer Effort Score (CES) Measurement to Simplify Processes” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Integrated Voice of Customer (VoC) Program Across All Departments
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Integrated Voice of Customer (VoC) Program Across All Departments” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Automated Sentiment Analysis for Tickets and Reviews
Implements AI-powered sentiment analysis to automatically classify tickets, reviews, and mentions, generating real-time alerts and dashboards.
Best for
Automate sentiment classification across all feedback channels to detect crises early, prioritize negative interactions, and measure brand perception in real time.
Post-Purchase Retention Strategy with Lifecycle Communication Timeline
Design a post-purchase communication strategy with strategic touchpoints to engage, retain, and reactivate customers throughout their lifecycle.
Best for
Develop an automated relationship timeline that follows the customer from their first purchase, increasing repeat purchases, reducing churn, and maximizing lifetime value.
Upsell and Cross-Sell Scripts for Customer Success Team
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Upsell and Cross-Sell Scripts for Customer Success Team” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Loyalty Program with Gamification and Tiered Rewards
A customer-ready response or support plan with policy evidence, next action, escalation and internal notes. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Loyalty Program with Gamification and Tiered Rewards” with a customer-ready response or support plan with policy evidence, next action, escalation and internal notes that can be checked against the supplied evidence.
Predictive Churn Model with Early Warning Signals and Recovery Playbooks
Framework to identify customers at risk of cancellation through behavioral signals and execute preventive retention actions.
Best for
Build an early churn detection system that identifies at-risk customers 30–60 days before cancellation, enabling proactive retention efforts.
Complete Customer Success Framework: Onboarding, Adoption, and Expansion
A user-flow/copy specification and prioritized validation cases. Includes required inputs, evidence checks and a concrete next step.
Best for
Complete “Complete Customer Success Framework: Onboarding, Adoption, and Expansion” with a user-flow/copy specification and prioritized validation cases that can be checked against the supplied evidence.
WhatsApp Business API Customer Service Automation with Intelligent Flows
Design complete automation flows for WhatsApp Business API including chatbot, interactive menu, human handoff, and CRM integration to handle high-volume inquiries efficiently.
Best for
Build an automated customer service architecture via WhatsApp Business API that resolves 60–70% of inquiries without human intervention while maintaining a humanized experience and seamless handoff to agents for complex cases.
Multi-Channel SLA Analysis: Bottleneck Diagnosis and Action Plan
Framework for analyzing and optimizing customer service SLAs across channels, with bottleneck identification, root cause analysis, and an improvement plan with monitoring metrics.
Best for
Diagnose customer service SLA performance across all channels (WhatsApp, email, chat, phone, social media), identify the main bottlenecks causing service level breaches, and create a prioritized action plan with measurable impact.
Every prompt here is free. The course teaches the thinking behind them.
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Related categories
Explore adjacent prompt libraries that support customer service workflows.
Sales & Negotiation
Prospecting, commercial proposals, follow-up and closing deals
Copywriting
Headlines, landing pages, ads and persuasive copy that converts
Social Media
Content for Instagram, LinkedIn, TikTok, YouTube and Twitter/X
E-commerce
Product listings, conversion optimization, marketplace and post-sale for online stores
How to use Customer Service prompts well
Start with the prompt closest to your workflow, replace any placeholders with your own context, and tell the model what a good output looks like. The fastest improvement usually comes from clearer context, tighter constraints, and a more specific deliverable.
This category is especially useful for support replies, escalations, and complaint handling. Treat the prompt as the execution layer, then refine it into a reusable workflow once you know it solves a real recurring problem.