Feedback and NPS Survey Email Automation

Create a feedback and NPS survey email automation for [COMPANY NAME], a [PRODUCT/SERVICE TYPE] with [NUMBER] active users.

**Survey Touchpoints:**

**1) Post-Onboarding Survey (Day 14):**
- Trigger: User completed onboarding
- Type: CSAT (Customer Satisfaction)
- Question: 'How would you rate your onboarding experience?'
- Scale: 1-5 stars
- Follow-up: Open text for suggestions
- Action: Low scores trigger CSM outreach

**2) NPS Survey (Day 30, then quarterly):**
- Trigger: 30 days after signup, then every 90 days
- Question: 'How likely are you to recommend [PRODUCT] to a friend?'
- Scale: 0-10
- Follow-up: 'What's the main reason for your score?'
- Actions by score:
  - 9-10: Referral request + thank you
  - 7-8: Engagement nurturing
  - 0-6: CSM alert + recovery sequence

**3) Feature Usage Survey (after key feature adoption):**
- Trigger: User uses [FEATURE] for the first time
- Question: 'How helpful was [FEATURE] for your workflow?'
- Scale: 1-5
- Follow-up: 'What would make it better?'

**4) Churn Risk Survey (after inactivity):**
- Trigger: No login for 14+ days
- Question: 'Is everything okay? How can we help?'
- Open-ended
- Action: Personal outreach from CSM

**For Each Survey:**
- Email subject line (3 variations)
- Survey question and format
- Follow-up email based on response
- Internal alert configuration

**Reporting:**
- NPS calculation and trend tracking
- CSAT by feature/touchpoint
- Response rate optimization
- Action item tracking from feedback

Include all survey email templates and an NPS dashboard template.