Post-Purchase NPS Survey System with Automated Segment-Based Actions
Build an integrated Net Promoter Score survey that automatically triggers targeted actions based on customer score segments, from immediate detractor alerts to promoter loyalty programs.
Create an NPS system that collects actionable customer feedback at scale, triggers automated workflows by score segment (promoters, passives, detractors), and systematically converts promoters into brand advocates while recovering detractors before they escalate to public complaint platforms.
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Prompt objective
Create an NPS system that collects actionable customer feedback at scale, triggers automated workflows by score segment (promoters, passives, detractors), and systematically converts promoters into brand advocates while recovering detractors before they escalate to public complaint platforms.
Real use case
VerdeSustentavel, a sustainable products e-commerce brand with 5,000 monthly orders, has never formally measured customer loyalty. They suspect post-purchase service gaps are driving customer churn but lack data to confirm. They need an automated NPS system with defined actions for each score range—especially a recovery workflow for detractors before they escalate to consumer complaint platforms.
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Prompt
Implement a complete post-purchase NPS system for [COMPANY NAME], an e-commerce store in the [INDUSTRY] niche with [NUMBER] monthly orders.\\\\\\\\n\\\\\\\\n**Context:**\\\\\\\\n- Platform: [VTEX/SHOPIFY/NUVEMSHOP]\\\\\\\\n- Email marketing: [TOOL]\\\\\\\\n- Customer service: [ZENDESK/FRESHDESK/MANUAL]\\\\\\\\n- Third-party complaint platform rating: [SCORE]\\\\\\\\n- Currently measures NPS: [YES/NO]\\\\\\\\n\\\\\\\\n**1) NPS Survey:**\\\\\\\\n\\\\\\\\n**Format:**\\\\\\\\n- Primary question: \\\\\\\\
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- 1Replace the key placeholders first: COMPANY NAME, INDUSTRY, NUMBER, VTEX/SHOPIFY/NUVEMSHOP.
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