Multi-Channel Notification System with Make.com
Design a Make.com scenario that sends notifications via email, Slack, and SMS based on event priority and user preferences.
Build an intelligent routing system for business alerts that respects user channel preferences and escalates based on severity.
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Prompt objective
Build an intelligent routing system for business alerts that respects user channel preferences and escalates based on severity.
Real use case
An e-commerce operations team misses critical order failures because all alerts go to a single email inbox. They need priority-based routing: P0 goes to SMS + Slack, P1 to Slack + email, P2 to email only.
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Prompt
Act as a DevOps automation architect. Build a Make.com scenario for [COMPANY NAME] that routes system alerts to the right channel based on severity and user preferences.\n\n**Context:**\n- Alert sources: [SOURCE 1], [SOURCE 2], [SOURCE 3]\n- Notification channels: Email, Slack, SMS via [SMS PROVIDER]\n- User preference storage: [DATABASE/SPREADSHEET]\n- Average alerts per day: [NUMBER]\n\n**Deliverables (numbered):**\n1. Make.com scenario blueprint: all modules, routers, and data flow from trigger to delivery\n2. Priority classification rules: P0 (critical), P1 (high), P2 (medium), P3 (low) with specific conditions\n3. User preference lookup: how to query [DATABASE] and match alert type to preferred channels\n4. Rate limiting logic: max [NUMBER] notifications per user per hour, with digest batching for P2/P3\n5. Escalation path: if P0 is not acknowledged within [MINUTES] minutes, notify [ESCALATION CONTACT]\n6. Error handling: what happens when SMS API is down, email bounces, or Slack webhook fails\n7. Testing plan: 5 test scenarios to validate all routing paths\n\n**Constraints:**\n- Must respect quiet hours (22:00-07:00) for non-critical alerts\n- Must include unsubscribe/opt-out handling\n- Must log every notification sent for audit
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