Contextual In-App Help System with Smart Suggestions
Design an in-app help system that surfaces relevant articles based on the user's current screen, behavior, and history — reducing the need to search for answers.
Create a contextual help system that anticipates user questions based on their current location in the product, recent actions, and past behavior, delivering the right help at the right moment.
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Prompt objective
Create a contextual help system that anticipates user questions based on their current location in the product, recent actions, and past behavior, delivering the right help at the right moment.
Real use case
A project management tool has 200 help articles but users can't find what they need. When a user is on the billing page, they should see billing-related help — not articles about project templates.
Customize these fields first
Replace the placeholders with your own context before you run the prompt. That usually improves the first output more than adding more instructions later.
Prompt
Design a contextual in-app help system for [PRODUCT NAME], a [PRODUCT TYPE] with [NUMBER] screens/features and [NUMBER] help articles.\\\\\\\\n\\\\\\\\n**Context Signals:**\\\\\\\\nFor each screen/feature, define:\\\\\\\\n- Current page/URL\\\\\\\\n- User role (admin, member, viewer)\\\\\\\\n- Recent actions (last 5 interactions)\\\\\\\\n- User tenure (new vs. experienced)\\\\\\\\n- Past help article views\\\\\\\\n- Error states encountered\\\\\\\\n- Feature usage patterns\\\\\\\\n\\\\\\\\n**Help Content Mapping:**\\\\\\\\nFor each screen, map 3-5 relevant help articles:\\\\\\\\n- Primary: most common question for this screen\\\\\\\\n- Secondary: related questions\\\\\\\\n- Tertiary: advanced/edge cases\\\\\\\\n- Video tutorial (if applicable)\\\\\\\\n\\\\\\\\n**Delivery Mechanisms:**\\\\\\\\n1) Contextual tooltip: appears on first visit to a screen\\\\\\\\n2) Help widget: bottom-right corner, pre-filtered by context\\\\\\\\n3) Inline help: question mark icons next to complex fields\\\\\\\\n4) Smart search: auto-suggests based on current page\\\\\\\\n5) Proactive suggestion: \\\\\\\\
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How to use this prompt
- 1Replace the key placeholders first: PRODUCT NAME, PRODUCT TYPE, NUMBER.
- 2Replace any bracketed placeholders like [this] with your own context.
- 3Add extra background information when you want more tailored results.
- 4Combine multiple prompts in one conversation when you need a richer output.
- 5Save your best-performing prompts so they are easy to reuse later.
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Open the guide first, then branch only if you still need more.
A guide for sales teams that want better prospecting, follow-up, qualification, and pipeline support with AI.
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