Interactive Decision Tree Self-Service Portal
Design a self-service portal with guided flows that lead customers to the right answer through sequential questions.
Create a self-service experience that goes beyond static FAQs, guiding customers through resolution via a visual and interactive decision tree.
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Prompt objective
Create a self-service experience that goes beyond static FAQs, guiding customers through resolution via a visual and interactive decision tree.
Real use case
SeguroFácil, a cell phone insurance insurtech with 35,000 active policies, has an FAQ with 80 articles but only achieves an 18% self-service resolution rate. Customers cannot find what they need and open support tickets. The support team receives 800 tickets per week, 70% of which cover topics already addressed in the FAQ.
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Prompt
Design a self-service portal with an interactive decision tree for [COMPANY NAME], operating in the [INDUSTRY] sector.\\\\\\\\n\\\\\\\\n**Portal Architecture:**\\\\\\\\n- Homepage: 5-7 visual categories with icons (clickable cards)\\\\\\\\n- Smart search bar with suggestions (autocomplete)\\\\\\\\n- Guided flows (decision trees) for the [NUMBER] most common issues\\\\\\\\n- Traditional FAQ as supplementary content\\\\\\\\n- Human contact widget (always visible, but secondary)\\\\\\\\n\\\\\\\\n**Decision Trees (create 5 complete trees):**\\\\\\\\nFor each tree:\\\\\\\\n- Title: e.g., \\\\\\\\
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