WhatsApp Message Templates for Medical Practice, CFM Compliant
15 automated message templates for WhatsApp Business in compliance with CFM regulations.
Automate patient communication via WhatsApp Business while maintaining a human tone and complying with CFM Resolution No. 2,336/2023 on medical advertising.
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Prompt objective
Automate patient communication via WhatsApp Business while maintaining a human tone and complying with CFM Resolution No. 2,336/2023 on medical advertising.
Real use case
Dr. Rafael, an orthopedist in Belo Horizonte, sees 120 patients per month and spends 2 hours per day replying to WhatsApp messages. He needs automated messages for confirmations, follow-ups, and reminders that do not sound robotic and comply with Council regulations.
Customize these fields first
Replace the placeholders with your own context before you run the prompt. That usually improves the first output more than adding more instructions later.
Prompt
Create a complete library of 15 automated messages for a [SPECIALTY] practice WhatsApp Business account, fully compliant with CFM Resolution No. 2,336/2023. Organize by category: **CATEGORY 1 — Appointments (4 messages):** - Appointment confirmation (with date, time, location) - 24-hour reminder (including preparation instructions) - Rescheduling (empathetic tone, no pressure) - Waitlist availability notice **CATEGORY 2 — Post-Visit (4 messages):** - Thank-you message after appointment (personalized with patient name) - Follow-up reminder in [TIMEFRAME] - Post-procedure instructions for [PROCEDURE] - Request for a Google review (without tying to any benefit) **CATEGORY 3 — Administrative (4 messages):** - Office hours and address - Accepted insurance plans: [INSURANCE_LIST] - Documents needed for first visit - Payment methods and cancellation policy **CATEGORY 4 — Patient Engagement (3 messages):** - Patient birthday (no mention of procedures) - Seasonal health campaign (e.g., Breast Cancer Awareness Month, Prostate Cancer Awareness Month) - Practice news (new service or equipment) Practice details: - Name: [PRACTICE_NAME] - Specialty: [SPECIALTY] - Supervising physician: Dr. [NAME] — License [NUMBER]/[STATE] - Address: [ADDRESS] - Insurance plans accepted: [INSURANCE_LIST] **Mandatory rules:** - Comply with CFM Resolution No. 2,336/2023 - Never promise treatment outcomes - Do not use before/after imagery - Warm, professional tone - Use emojis sparingly (maximum 2 per message) - Include opt-out option (LGPD compliance)
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How to use this prompt
- 1Replace the key placeholders first: SPECIALTY, TIMEFRAME, PROCEDURE, INSURANCE_LIST.
- 2Replace any bracketed placeholders like [this] with your own context.
- 3Add extra background information when you want more tailored results.
- 4Combine multiple prompts in one conversation when you need a richer output.
- 5Save your best-performing prompts so they are easy to reuse later.
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