Brand Voice and Messaging Matrix for Multi-Product Companies
Create a unified yet flexible messaging framework that maintains brand consistency across multiple products and audiences.
Develop a messaging matrix that ensures consistent brand voice while allowing product-specific customization for different audience segments.
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Prompt objective
Develop a messaging matrix that ensures consistent brand voice while allowing product-specific customization for different audience segments.
Real use case
Grupo EduTech manages 3 education products: a coding bootcamp for adults, a kids' programming platform, and a corporate training solution. Each product team creates its own messaging, resulting in confused brand perception and inconsistent customer experience.
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Prompt
Act as a brand messaging strategist. Create a brand voice and messaging matrix for [PARENT COMPANY NAME], which operates [NUMBER] products/services. Context: - Parent company: [NAME AND DESCRIPTION] - Products/services: [LIST WITH BRIEF DESCRIPTION OF EACH] - Current brand architecture: [BRANDED HOUSE / HOUSE OF BRANDS / ENDORSED] - Primary audience segments: [LIST] - Brand personality traits: [3-5 ADJECTIVES] - Current messaging challenges: [DESCRIBE] Deliver the following: 1) **Brand Voice Definition**: - Voice characteristics across 4 dimensions with scale positions - Voice do's and don'ts with concrete examples - How voice adapts by channel (social, email, website, sales, support) - How voice adapts by audience segment 2) **Messaging Hierarchy**: - Umbrella message (parent company level): 1-sentence value proposition - Product-level messages: unique value proposition for each product - Audience-specific messages: how the value proposition shifts per segment - Supporting proof points: 3-5 evidence-based claims 3. **Messaging Matrix** (table format): - Rows: Products/services - Columns: Audience segments - Each cell: tailored message (1-2 sentences) with key benefit and CTA 4) **Elevator Pitch Framework**: - Template: "We help [AUDIENCE] achieve [OUTCOME] by [APPROACH], unlike [ALTERNATIVE]" - 3 filled examples for different product-audience combinations 5) **Content Tone Guide**: - How to adjust tone for: educational content, promotional content, crisis communication, customer support - Word bank: preferred terms, banned terms, industry-specific language rules 6) **Approval Workflow**: - Content review process to ensure messaging consistency - Red flag checklist for off-brand messaging - Quarterly messaging audit process 7) **Competitive Messaging Differentiation**: - How our messaging differs from [COMPETITOR 1], [COMPETITOR 2], [COMPETITOR 3] - Unique messaging territories we own - Messaging gaps to exploit
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