SaaS Licensing Agreement with SLA and Data Protection Clauses

Draft a complete SaaS (Software as a Service) licensing agreement for [PROVIDER NAME], offering [DESCRIPTION OF SOFTWARE] to businesses in the [INDUSTRY] sector.\\\\\\\\n\\\\\\\\n**Service Details:**\\\\\\\\n- Plans available: [PLAN OPTIONS]\\\\\\\\n- Monthly fee: [AMOUNT]\\\\\\\\n- Contract term: [DURATION]\\\\\\\\n- SLA uptime guarantee: [UPTIME PERCENTAGE]%\\\\\\\\n\\\\\\\\n**The agreement must include the following clauses:**\\\\\\\\n\\\\\\\\n1) **Object**: Precise description of the service, included features, and exclusions\\\\\\\\n2) **Licensing**: License type (non-exclusive, non-transferable), number of users, usage restrictions\\\\\\\\n3) **SLA (Service Level Agreement)**:\\\\\\\\n   - Guaranteed availability\\\\\\\\n   - Maximum response time by severity level (P1, P2, P3)\\\\\\\\n   - Service credits for non-compliance (graduated table)\\\\\\\\n   - Scheduled maintenance windows\\\\\\\\n4) **Data Processing (LGPD)**:\\\\\\\\n   - Roles of controller vs. processor (Article 5, Law 13.709/2018)\\\\\\\\n   - Authorized processing purposes\\\\\\\\n   - Mandatory security measures\\\\\\\\n   - Security incident response procedure\\\\\\\\n   - Data disposition after termination\\\\\\\\n5) **Intellectual Property**: Software ownership, client data ownership, customizations ownership\\\\\\\\n6) **Pricing and Payment**: Annual adjustment (using [INDEX], such as IPCA or similar), late payment penalties, suspension for non-payment\\\\\\\\n7) **Confidentiality**: Scope, duration, exceptions\\\\\\\\n8) **Termination**: Grounds, notice periods, data portability\\\\\\\\n9) **Limitation of Liability**: Indemnity cap, exclusions\\\\\\\\n10) **Dispute Resolution**: Mandatory prior mediation, competent jurisdiction\\\\\\\\n\\\\\\\\nGround each clause in applicable legal provisions (Brazilian Civil Code, Internet Framework Law - Law 12.965/2014, LGPD - Law 13.709/2018).\\\\\\\\n\\\\\\\\nFormat: Formal legal text, numbered, ready for attorney review.