Project Communication Plan with Channel-Frequency-Audience Matrix
Defines a complete communication plan mapping each message to the right audience, channel, and frequency.
Create a structured communication plan that ensures every stakeholder receives the right information at the right time through the right channel, avoiding both communication overload and gaps.
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Prompt objective
Create a structured communication plan that ensures every stakeholder receives the right information at the right time through the right channel, avoiding both communication overload and gaps.
Real use case
OuroVerde Mining is running a mine automation project with 8 work fronts, 3 languages (Portuguese, Spanish, English), and stakeholders ranging from field operators to the board of directors. Critical communications are getting lost in lengthy emails that no one reads.
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Prompt
Develop a Project Communication Plan for: Project: [PROJECT NAME] Duration: [MONTHS] Number of stakeholders: [QUANTITY] Stakeholder groups: [LIST GROUPS, E.G. CORE TEAM, MANAGEMENT, DIRECTORS, SUPPLIERS, CUSTOMERS] Languages: [LIST REQUIRED LANGUAGES] Available tools: [E.G. EMAIL, TEAMS, JIRA, CONFLUENCE, WHATSAPP] Current biggest communication problem: [DESCRIBE] The plan must include: 1) Complete communication matrix (table) with columns: - Communication type (status report, risk alert, decision, celebration) - Communication objective - Target audience - Sender (who communicates) - Channel (email, meeting, dashboard, chat) - Frequency (daily, weekly, bi-weekly, monthly, on-demand) - Format (document, presentation, verbal, short video) - Reference template 2) 3-level escalation protocol: - Level 1 (project manager): which situations, response deadline - Level 2 (sponsor/director): escalation criteria - Level 3 (executive committee): only when - Escalation template with required fields 3) Crisis communication protocol: - Crisis definition in project context - Communication chain (who knows first, who knows later) - Crisis announcement template - External communication rules (if applicable) 4) Golden rules of communication: - Maximum response time by channel (chat: 4h, email: 24h) - Standardized email subject format: [PROJECT]-[TYPE]-[URGENCY] - No-disturb hours - Decision log — where and how to document 5) First-month communication calendar (visual) 6) Communication effectiveness metrics: - Report read rate - Average escalation response time - Communication NPS (quarterly stakeholder survey) Format: communication plan with matrices, protocols, templates, and visual calendar.
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- 1Replace the key placeholders first: PROJECT NAME, MONTHS, QUANTITY, LIST GROUPS, E.G. CORE TEAM, MANAGEMENT, DIRECTORS, SUPPLIERS, CUSTOMERS.
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