NPS Program with Complete Collection, Analysis, and Action Cycle
Implement a Net Promoter Score program with survey, segmentation, comment analysis, and action plan by zone (detractors, passives, promoters).
Create an NPS program that goes beyond score collection, transforming feedback into concrete actions that increase retention and generate referrals.
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Prompt objective
Create an NPS program that goes beyond score collection, transforming feedback into concrete actions that increase retention and generate referrals.
Real use case
SaúdeDigital, a telemedicine platform with 22,000 active patients, has never measured NPS formally. They know they have good retention (92%) but don't understand why 8% cancel or how to activate referrals from satisfied patients.
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Prompt
Implement a complete NPS program for [COMPANY NAME], operating in the [INDUSTRY] sector, with [NUMBER] active customers.\\\\\\\\n\\\\\\\\n**Step 1 — Survey Configuration:**\\\\\\\\n- NPS question adapted to [INDUSTRY] context\\\\\\\\n- Open-ended follow-up question (by zone)\\\\\\\\n - Detractors (0-6): \\\\\\\\
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A guide for sales teams that want better prospecting, follow-up, qualification, and pipeline support with AI.
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